These terms are designed for the current BlinqCar workflow. They must be approved by India-qualified counsel before paid public launch.
BlinqCar Mobility Technologies Pvt. Ltd.
Grievance Officer: To be appointed · info@blinqcar.com
Launch configuration still required: registered address, Grievance Officer name, grievance phone.1. Submit a grievance
Email info@blinqcar.com with “Grievance” in the subject. Include your account email, listing or transaction reference, dates, what happened, the outcome requested and supporting evidence. Do not send an OTP, password or complete payment-card number.
2. Priority safety reports
Clearly mark immediate fraud, impersonation, stolen-vehicle concern, threats, unlawful content or exposed personal information. Call public emergency services first where there is immediate danger.
3. Review process
BlinqCar will acknowledge and resolve grievances within the period required by the law applicable to that complaint. Where the Consumer Protection (E-Commerce) Rules apply, the intended operational target is acknowledgement within 48 hours and redress within one month. Complex matters may require identity verification, third-party records or lawful preservation.
4. Further remedies
The response will identify the decision or next step when reasonably possible. You may pursue remedies available through consumer, data-protection, law-enforcement, transport or judicial authorities.
Keep the record attached.
Email info@blinqcar.com from your account address and include the relevant listing, conversation, payment or rental reference.